EU Technical Support and Customer Success

Remote · United Kingdom · Support, Customer Success

Description

We're a music tech startup based in Australia, with a remote staff in the United Kingdom, Europe and North America. Our app, DISCO, is used by some of the world’s best music and media companies to manage their music assets and workflow. Some of our clients include Universal, Netflix, Sub Pop, Concord, Warner Music, Mute, BBDO, GoPro, theodore and Warp.

DISCO has become the new standard for file sharing in the music industry, with an extremely engaged customer base.

We're looking for someone in the EU to join us in a technical support and customer success role.

The role will primarily involve providing technical support to our customers via in app chat and assisting them with getting set up on the platform and managing their assets. Some training of customers will be required, along with general administrative tasks in collaboration with the sales, product and development teams, with a view to growing the product and our customer base. You will also be responsible for continuing to introduce DISCO to new markets and working with the team in building and implementing strategies to meet sales targets.

This is a full time position.

Requirements

While we don't necessarily need you to have experience in a startup environment, we are looking for someone technically adept who has at least 3 years experience providing technical support. Our ideal candidate has excellent written and verbal communication skills and is keen to pursue a career in software.

Our distributed team is headquartered in Melbourne, and you’ll be working with our European manager, who is based in London. Candidates based in European countries outside the UK, like France and Germany, who are fluent in English and a language other than English, are preferred.


Things we need:


Pluses:

Benefits

We offer a supportive, collaborative environment, with strong opportunities for growth and advancement, and the opportunity to take ownership and drive key initiatives within the business. Work life balance is important to us, and both working hours and where you work from are flexible. The position offers four weeks paid leave per year.

This is a great opportunity to join a strong, supportive team and work on a product people love.

Salary will be dependent on experience.


Application

Please provide a cover letter that tells us about:

Please note cover letters need to address all of these points for us to consider your application.


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